We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers.

If you need to return an item purchased online from shop.hydraquip.com, you may (a) ship it back to us or (b) drop off the product to any of our locations during regular business hours of 8:00am - 5:00pm, Monday - Friday if:

  • The material is returned within 30 days from date of invoice;
  • The material is in resalable condition (unused, in original packaging, etc.);
  • A copy of the invoice is furnished;
  • The material is not a Special Order item;
  • A minimum 10% restocking fee applies on all returns.


DROP OFF

Take your items to any of our locations during regular business hours of 8:00AM - 5:00PM, Monday - Friday.

Find a Location

SHIP IT

Don't see a location near you? No problem. Simply return your item back to us pre-paid by mail.

Start Your Return



How IT WORKS

To ship an item back to us, simply follow the steps below. 

Contact Us

Return/Replacement

Reason for Return

Package Items

Ship it

Return Shipping:

  • Please call 281-822-5048 for a Return Material Authorization Number (RMA) prior to returning any material. The returned material must be accompanied by the RMA Number.
  • Carefully package the item(s) and include the packing slip.
  • Write the reason for returning the product on your packing slip; if the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • Indicate whether you would like a replacement product or a credit.
  • Ship the package to:

Hydraquip, Inc. 

ATTN: Online Returns

16330 Central Green Blvd. Suite 200

Houston, TX 77032





We do not accept Cash on Delivery (C.O.D.s); Pre-paid Shipping ONLY

Questions? Please contact a member of our team at 281-822-5048 or via email at shop@hydraquip.com or chat online with us.